Careers

Gieves & Hawkes are always looking to add passionate, talented individuals to our team and we value expertise that allows us to offer customers a unique experience.

Whether you are an expert in your chosen field or are looking to embark on a career in luxury fashion, we provide outstanding training, an excellent working environment and the opportunity to reach for your goals.

If you are interested in any of the vacancies listed below or want to work for Gieves & Hawkes, please email our HR Department with a covering letter and your CV. Full job descriptions are available on request.

Sales Associate, London - (Part Time)

No.1 Savile Row, London

Overview of Role: We have an amazing opportunity within our Flagship for a Part Time Sales Associates. To represent the best of British through delivering a high level of customer service and Clientele management in order to encourage repeat spend and brand loyalty. To act as an ambassador of the brand in line with business goals and achieve sales targets as outlined by your line manager, supporting the overall growth and profitability of the store.

Main Responsibilities

Sales

  1. Support the store to achieve company budgets through the achievement of your KPI targets
  2. Protect the company’s profit by selling stock accurately
  3. Drive Sales in your assigned category through using the selling through report

Services

  1. Welcome and acknowledge customers as they enter the store
  2. Have excellent product knowledge, providing accurate information of the features and benefits to the customer
  3. Determine the needs of the customer and deliver supportive advice
  4. Maintain a high level of personal presentation in line with company dress code, as well as good personal hygiene and grooming standards
  5. Strong interpersonal skills and the ability to adapt service requirements to the customer

Communication

  1. Speak to staff and customers with courtesy and respect
  2. Handle any complaints with a positive and proactive approach
  3. Build productive trusting relations with colleagues and customers

Operations

  1. Ensure the store is kept clean and tidy, ensuring it adheres to VM company standards at all times
  2. Understand and execute company policies and procedures
  3. Adhere to store scheduling, arrive to store ahead of shift, ready to start work at your rostered time
  4. Ensuring all stock counts are completed regularly and you adhere to Health & Safety policy

KPIs

  1. Personal Sales Targets
  2. Department Targets
  3. Customer Data Capture (CDC
  4. Average Transaction Value (ATV)
  5. Units per Transaction (UPT)
  6. Customer Relationship Management (CRM or Clientele)

Please send your CV and accompanying cover letter explaining why you are the right person for us to careers@gievesandhawkes.com

Sales Associate, Liverpool - (up to 16 hours)

Unit 32-33, Metquarter, 34 Whitechapel

Overview of Role: Gieves & Hawkes is a global destination for the very best menswear, from legendary Bespoke tailoring to exceptional Ready-to-Wear collections featuring sophisticated separates, sportswear and immaculate business suiting. To represent the best of British through delivering a high level of customer service and Clientele management in order to encourage repeat spend and brand loyalty. To act as an ambassador of the brand in line with business goals and achieve sales targets as outlined by your line manager, supporting the overall growth and profitability of the store.

Main Responsibilities

  1. You will be part of the team representing our luxury brand. You will contribute to meeting sales targets, play your part in ensuring the store runs smoothly and provide world class exceptional customer service
  2. You will have previous experience in a customer focused environment and ideally experience in a luxury environment. Experience in Tailoring and/ or luxury menswear will be highly beneficial. You should have a knowledge and enthusiasm for our brand and men’s styling and be sartorially aware. As well as luxury retail and customer service experience, you should have excellent communication skills, be immaculately presented, engaging, committed and with a “can do” attitude. We want people with a real passion for our brand

Sales

  1. Support the store to achieve company budgets through the achievement of your KPI targets
  2. Protect the company’s profit by selling stock accurately
  3. Drive Sales in your assigned category through using the selling through report

Service

  1. Welcome and acknowledge customers as they enter the store
  2. Have excellent product knowledge, providing accurate information of the features and benefits to the customer
  3. Determine the needs of the customer and deliver supportive advice
  4. Maintain a high level of personal presentation in line with company dress code, as well as good personal hygiene and grooming standards
  5. Strong interpersonal skills and the ability to adapt service requirements to the customer

Communication

  1. Speak to staff and customers with courtesy and respect
  2. Handle any complaints with a positive and proactive approach
  3. Build productive trusting relations with colleagues and customers

Operations

  1. Ensure the store is kept clean and tidy, ensuring it adheres to VM company standards at all times
  2. Understand and execute company policies and procedures
  3. Adhere to store scheduling, arrive to store ahead of shift, ready to start work at your rostered time
  4. Ensuring all stock counts are completed regularly and you adhere to Health & Safety policy

KPIs

  1. Personal Sales Targets
  2. Department Targets
  3. Customer Data Capture (CDC
  4. Average Transaction Value (ATV)
  5. Units per Transaction (UPT)
  6. Customer Relationship Management (CRM or Clientele)

Requirements

  1. Ideally 1 year’s retail or sales experience, preferably in the luxury industry
  2. Have a basic understanding of selling principles and customer service
  3. To be fit and able to stand for prolonged periods of time
  4. Confident to approach and interact with customers
  5. Experience working with tailoring or ability to outfit build and style
  6. To have a basic understanding of Tailoring, Made-to-Measure & Bespoke services or ability to learn it
  7. Proficient in English
  8. Basic level of Mathematics

Please send your CV and accompanying cover letter explaining why you are the right person for us to careers@gievesandhawkes.com

E-Commerce Assistant - Maternity Cover

Head Office, London

Overview of Role: As E-commerce Assistant, you will be a fundamental support in the implementation of the e-commerce and digital strategy for Gieves & Hawkes. You will act as a bridge between the digital marketing activities and the wider marketing and PR strategy.

Main Responsibilities

E-Commerce & Website

  1. E-commerce coordination: Work alongside the E-commerce Manager and Merchandising team to coordinate and prepare new season launches online
  2. Day-to-day website management: Ensure key activities and dates are reflected on the different pages of the website. This includes update of key marketing dates, job listings, G&H store list, monitoring of bugs on site and helping test site development
  3. Organisation and management of E-Com photography shoots: preparation of stock/samples, booking vendors and making sure all images are to specification
  4. Copywriting organisation and uploading of products for the sit
  5. Ensuring all content and website changes are communicated with Hong Kong E-Commerce team
  6. Copywriting organisation and uploading of products for the sit
  7. Ensuring all content and website changes are communicated with Hong Kong E-Commerce team
  8. Content management: Work alongside the E-com & Digital Manager and the marketing team to keep the G&H ‘Journal’ up to date
  9. Onsite merchandising and ensuring all products have a ‘Recommended Wear With’ section
  10. Customer Service: Assist with customer service queries and work with stores to make sure we have a smooth customer experience

Digital Marketing

  1. Email campaign creation, experience with Mailchimp a plus, working with the E-Com & Digital Manager and the Marketing team on weekly email communication
  2. Work with the Graphic Designer to create graphics for display advertising
  3. PPC advertising copy amendments and support where required
  4. Implementation any SEO improvements e.g. meta tags

CRM

  1. You will be responsible for data management and use of the G&H CRM activities
  2. Work with the Marketing and Retail teams to provide customer data required for any brand and regional marketing activities
  3. Data management and collation for retail data agency

Requirements

  1. Proficient user of Microsoft Office suite – in particular Excel
  2. Educated at an A-level or higher standard
  3. Excellent verbal and written skills, important for copywriting and customer communication
  4. Experience of working in an administrative position where accuracy and timeliness are key to the role
  5. Writing skills to a high level
  6. Magento & Google Analytics experience preferable but is not essential
  7. Competency in HTML coding desirable
  8. Competency in Adobe Photoshop desirable
  9. Highly organised with an ability to multi-task
  10. A keen eye for detail and an eagerness to learn
  11. A natural team ethic and well-rounded interpersonal skills

Please send your CV and accompanying cover letter explaining why you are the right person for us to careers@gievesandhawkes.com

Made-to-Measure Coordinator - No.1 Savile Row (Full Time)

An exciting opportunity has arisen at our Flagship Store at No.1 Savile Row for a Made-to-Measure Coordinator

Overview of Role: The Made-to-Measure Coordinator is required to deliver exceptional, prompt and professional communication, both verbal and written, whilst maintaining accurate records and managing the department’s daily operations within expected timeframes. This person is also to act as an ambassador of the Gieves and Hawkes brand at all times, helping the growth and success of the Made-to-Measure Department, and delivering support to the Made-to-Measure sales team at all times.
To act as an ambassador of the brand at all times and support in the growth and success of the Made to Measure Department and the No.1 Savile Row Store.

British Tradition and Style for nearly 250 Years

The history of Gieves & Hawkes is the story of two separate houses, both established in the 18th century. Gieves became a celebrated supplier of the British Royal Navy and Hawkes of the British Army, the two companies came together in 1974 to become known as Gieves & Hawkes. Their most famous customers, Admiral Lord Nelson and Field Marshal The Duke of Wellington, were the two most important commanders in British history. Furthermore both companies have supplied no less than ten generations of British Royalty, from King George III in 1809 up to the present day Queen Elizabeth II, her son the Prince of Wales and her grandsons, the Princes William and Harry.

Present Day

Gieves & Hawkes is the epitome of Men’s Tailoring, based at No.1 Savile Row, a global destination for Menswear. Our Clients have the unique opportunity to choose from our legendary bespoke tailoring, an exceptional Made-to-Measure service and our sophisticated Ready-to-Wear collection that features refined business suiting and stylish weekend wear.

Please send your CV and accompanying cover letter explaining why you are the right person for us to careers@gievesandhawkes.com