Careers

Gieves & Hawkes are always looking to add passionate, talented individuals to our team and we value expertise that allows us to offer customers a unique experience.

Whether you are an expert in your chosen field or are looking to embark on a career in luxury fashion, we provide outstanding training, an excellent working environment and the opportunity to reach for your goals.

If you are interested in any of the vacancies listed below or want to work for Gieves & Hawkes, please email our HR Department with a covering letter and your CV. Full job descriptions are available on request.

Sales Associate, Birmingham

Unit 46, The Mailbox, Wharfside Street

Overview of Role: We have an amazing opportunity for a Full-Time Sales Associate to work in our store based in Birmingham.

You will represent the best of British through delivering a high level of customer service and Clientele management in order to encourage repeat spend and brand loyalty. You will also be acting as an ambassador of the brand in line with business goals and achieve sales targets as outlined by your line manager, supporting the overall growth and profitability of the store.

Main Responsibilities

  1. You will be part of the team representing our luxury brand. You will contribute to meeting sales targets, play your part in ensuring the store runs smoothly and provide world class exceptional customer service
  2. You will have previous experience in a customer focused environment and ideally experience in a luxury environment. Experience in tailoring and/or luxury menswear will be highly beneficial. You should have a knowledge and enthusiasm for our brand and men’s styling and be sartorially aware. As well as luxury retail and customer service experience, you should have excellent communication skills, be immaculately presented, engaging, committed and with a “can do” attitude. We want people with a real passion for our brand

Please send your CV and accompanying cover letter explaining why you are the right person for us to careers@gievesandhawkes.com

Sales Associate, London - (Part Time)

No.1 Savile Row, London

Overview of Role: We have an amazing opportunity within our Flagship for a Part Time Sales Associates. To represent the best of British through delivering a high level of customer service and Clientele management in order to encourage repeat spend and brand loyalty. To act as an ambassador of the brand in line with business goals and achieve sales targets as outlined by your line manager, supporting the overall growth and profitability of the store.

Main Responsibilities

Sales

  1. Support the store to achieve company budgets through the achievement of your KPI targets
  2. Protect the company’s profit by selling stock accurately
  3. Drive Sales in your assigned category through using the selling through report

Services

  1. Welcome and acknowledge customers as they enter the store
  2. Have excellent product knowledge, providing accurate information of the features and benefits to the customer
  3. Determine the needs of the customer and deliver supportive advice
  4. Maintain a high level of personal presentation in line with company dress code, as well as good personal hygiene and grooming standards
  5. Strong interpersonal skills and the ability to adapt service requirements to the customer

Communication

  1. Speak to staff and customers with courtesy and respect
  2. Handle any complaints with a positive and proactive approach
  3. Build productive trusting relations with colleagues and customers

Operations

  1. Ensure the store is kept clean and tidy, ensuring it adheres to VM company standards at all times
  2. Understand and execute company policies and procedures
  3. Adhere to store scheduling, arrive to store ahead of shift, ready to start work at your rostered time
  4. Ensuring all stock counts are completed regularly and you adhere to Health & Safety policy

KPIs

  1. Personal Sales Targets
  2. Department Targets
  3. Customer Data Capture (CDC
  4. Average Transaction Value (ATV)
  5. Units per Transaction (UPT)
  6. Customer Relationship Management (CRM or Clientele)

Please send your CV and accompanying cover letter explaining why you are the right person for us to careers@gievesandhawkes.com

Product Developer – 9 Month Maternity Cover – Potential to extend

Head Office, London

Overview of Role: We are looking for an experienced Product Developer to join our Head Office team to cover Accessories and Knit development. Reporting to the Product Development Manager and working with the Product Development team and European sourcing office, to oversee the development of the casual categories in line with the Critical Path calendar to ensure Seasonal Collections are delivered on time and within budget to the quality levels required.

Key Responsibilities

  1. Responsibility for all areas of the product development cycle for products within designated remit. This includes materials and components required for product categories, ensuring sample collections are developed and delivered to the required timescale, business cost & margin targets and within the Sample Budget
  2. Ensure quality of product is maintained to the highest level across fabrication and fit through to production with support from the Garment Technician and Sourcing team
  3. Ensure all key development dates are maintained in line with the Critical Path, and flag up all necessary queries and risks
  4. Maintain and develop strong key relationships and initial cost negotiation with vendors, suppliers and factories in the UK, Europe and the rest of the world, championing effective relationships
  5. Lead and develop strong relationships with the Sourcing team in Italy and the Asia Buying team in Hong Kong
  6. Maintain and develop strong relationships between the teams in the wider Creative team (design and merchandising) as well as the wider business (finance, retail, warehouse, IT, HR, finance).
  7. Work closely with and support the Product Development Manager and Head of Buying & Merchandising in driving the product development cycle
  8. Lead the development of the Casual departments to improve efficiencies and productivity
  9. Liaise with fabric and trim suppliers ensuring sampling orders are on time and to the required quality level with costs and order quantity minimums effectively negotiated
  10. Manage and lead fit meetings with the support of the Garment Technician, logging comments and ensuring clear and accurate updates are communicated to suppliers
  11. Manage the Product Development Assistant to ensure data accuracy is maintained across Seasonal Linelist, Cloth List and in the Pre Production system
  12. Coach, lead and develop the Product Development Assistant to achieve their objectives and deadlines as well as their personal and career development
  13. Ensure own development needs are highlighted and supported

Please send your CV and accompanying cover letter explaining why you are the right person for us to careers@gievesandhawkes.com

Sales Associate, Liverpool - (up to 16 hours)

Unit 32-33, Metquarter, 34 Whitechapel

Overview of Role: Gieves & Hawkes is a global destination for the very best menswear, from legendary Bespoke tailoring to exceptional Ready-to-Wear collections featuring sophisticated separates, sportswear and immaculate business suiting. To represent the best of British through delivering a high level of customer service and Clientele management in order to encourage repeat spend and brand loyalty. To act as an ambassador of the brand in line with business goals and achieve sales targets as outlined by your line manager, supporting the overall growth and profitability of the store.

Main Responsibilities

  1. You will be part of the team representing our luxury brand. You will contribute to meeting sales targets, play your part in ensuring the store runs smoothly and provide world class exceptional customer service
  2. You will have previous experience in a customer focused environment and ideally experience in a luxury environment. Experience in Tailoring and/ or luxury menswear will be highly beneficial. You should have a knowledge and enthusiasm for our brand and men’s styling and be sartorially aware. As well as luxury retail and customer service experience, you should have excellent communication skills, be immaculately presented, engaging, committed and with a “can do” attitude. We want people with a real passion for our brand

Sales

  1. Support the store to achieve company budgets through the achievement of your KPI targets
  2. Protect the company’s profit by selling stock accurately
  3. Drive Sales in your assigned category through using the selling through report

Service

  1. Welcome and acknowledge customers as they enter the store
  2. Have excellent product knowledge, providing accurate information of the features and benefits to the customer
  3. Determine the needs of the customer and deliver supportive advice
  4. Maintain a high level of personal presentation in line with company dress code, as well as good personal hygiene and grooming standards
  5. Strong interpersonal skills and the ability to adapt service requirements to the customer

Communication

  1. Speak to staff and customers with courtesy and respect
  2. Handle any complaints with a positive and proactive approach
  3. Build productive trusting relations with colleagues and customers

Operations

  1. Ensure the store is kept clean and tidy, ensuring it adheres to VM company standards at all times
  2. Understand and execute company policies and procedures
  3. Adhere to store scheduling, arrive to store ahead of shift, ready to start work at your rostered time
  4. Ensuring all stock counts are completed regularly and you adhere to Health & Safety policy

KPIs

  1. Personal Sales Targets
  2. Department Targets
  3. Customer Data Capture (CDC
  4. Average Transaction Value (ATV)
  5. Units per Transaction (UPT)
  6. Customer Relationship Management (CRM or Clientele)

Requirements

  1. Ideally 1 year’s retail or sales experience, preferably in the luxury industry
  2. Have a basic understanding of selling principles and customer service
  3. To be fit and able to stand for prolonged periods of time
  4. Confident to approach and interact with customers
  5. Experience working with tailoring or ability to outfit build and style
  6. To have a basic understanding of Tailoring, Made-to-Measure & Bespoke services or ability to learn it
  7. Proficient in English
  8. Basic level of Mathematics

Please send your CV and accompanying cover letter explaining why you are the right person for us to careers@gievesandhawkes.com

E-Commerce Assistant - Maternity Cover

Head Office, London

Overview of Role: As E-commerce Assistant, you will be a fundamental support in the implementation of the e-commerce and digital strategy for Gieves & Hawkes. You will act as a bridge between the digital marketing activities and the wider marketing and PR strategy.

Main Responsibilities

E-Commerce & Website

  1. E-commerce coordination: Work alongside the E-commerce Manager and Merchandising team to coordinate and prepare new season launches online
  2. Day-to-day website management: Ensure key activities and dates are reflected on the different pages of the website. This includes update of key marketing dates, job listings, G&H store list, monitoring of bugs on site and helping test site development
  3. Organisation and management of E-Com photography shoots: preparation of stock/samples, booking vendors and making sure all images are to specification
  4. Copywriting organisation and uploading of products for the sit
  5. Ensuring all content and website changes are communicated with Hong Kong E-Commerce team
  6. Copywriting organisation and uploading of products for the sit
  7. Ensuring all content and website changes are communicated with Hong Kong E-Commerce team
  8. Content management: Work alongside the E-com & Digital Manager and the marketing team to keep the G&H ‘Journal’ up to date
  9. Onsite merchandising and ensuring all products have a ‘Recommended Wear With’ section
  10. Customer Service: Assist with customer service queries and work with stores to make sure we have a smooth customer experience

Digital Marketing

  1. Email campaign creation, experience with Mailchimp a plus, working with the E-Com & Digital Manager and the Marketing team on weekly email communication
  2. Work with the Graphic Designer to create graphics for display advertising
  3. PPC advertising copy amendments and support where required
  4. Implementation any SEO improvements e.g. meta tags

CRM

  1. You will be responsible for data management and use of the G&H CRM activities
  2. Work with the Marketing and Retail teams to provide customer data required for any brand and regional marketing activities
  3. Data management and collation for retail data agency

Requirements

  1. Proficient user of Microsoft Office suite – in particular Excel
  2. Educated at an A-level or higher standard
  3. Excellent verbal and written skills, important for copywriting and customer communication
  4. Experience of working in an administrative position where accuracy and timeliness are key to the role
  5. Writing skills to a high level
  6. Magento & Google Analytics experience preferable but is not essential
  7. Competency in HTML coding desirable
  8. Competency in Adobe Photoshop desirable
  9. Highly organised with an ability to multi-task
  10. A keen eye for detail and an eagerness to learn
  11. A natural team ethic and well-rounded interpersonal skills

Please send your CV and accompanying cover letter explaining why you are the right person for us to careers@gievesandhawkes.com

Made To Measure Consultant - (Full Time)

No.1 Savile Row, London

Overview of Role: The Made to Measure Specialist is the face of Gieves and Hawkes to the customer and is responsible for providing them a complete shopping experience. To represent the best of British through delivering a high level of customer service and Clientele management in order to encourage repeat spend and brand loyalty. To act as an ambassador of the brand in line with business goals and achieve sales targets as outlined by your line manager, supporting the overall growth and profitability of the store.

Main Responsibilities

Sales

  1. Increase sales by selecting products to meet customer requirements whilst highlighting the features & benefits of the product and by offering related products wherever appropriate
  2. Support the store to achieve company budgets through the achievement of your KPI targets
  3. Protect the company’s profit by selling stock accurately
  4. Demonstrate comprehensive knowledge of all products within own business; use this information to meet the needs of the customer
  5. Give accurate and current information about the product; if the correct information is not at hand, do everything possible to provide an accurate answer
  6. Handle refunds with responsibility and integrity and turn them into sales opportunities
  7. Understand and properly execute all systems and POS procedures to ensure prompt and efficient sales transactions

Service

  1. Welcome and acknowledge customers as they enter the store
  2. Have excellent product knowledge, providing accurate information of the features and benefits to the customer
  3. Demonstrate that every opportunity to satisfy the customer has been explored, within the given parameters
  4. Determine the needs of the customer and deliver supportive advice
  5. Maintain a high level of personal presentation in line with company dress code, as well as good personal hygiene and grooming standards
  6. Strong interpersonal skills and the ability to adapt service requirements to the customer
  7. Maintain key information about your best customers in order to provide them with exceptional levels of service. Use available company tools, such as data capture consistently for support
  8. Use clientelling to deliver increased sales through effective up selling and cross selling
  9. Obtain feedback on products and services from customers and communicate to buying and Retail team
  10. Assist in managing customer complaints by providing technical assistance and escalating complaints when needed
  11. Ensure the highest levels of MTM services are provided and that the customer receives the 'perfect' fit for his body silhouette as well as customer experience
  12. Reinforce standards and consistency on MTM services to minimize refund rates
  13. Provide related services for ready to wear and MTM customers upon request

Communication

  1. Speak to staff and customers with courtesy and respect
  2. Handle any complaints with a positive and proactive approach
  3. Build productive trusting relations with colleges and customers
  4. Respond positively to coaching feedback from the Manager and ensure that it is implemented
  5. Communication plan on training of MTM and alterations, as well as arrange product changes throughout the season
  6. Responsible for contributing to an open and effective communication channel within the team

Operations

  1. Ensure the store is kept clean and tidy, ensuring it adheres to VM company standards at all times
  2. Understand and execute company policies and procedures
  3. Adhere to store scheduling, arrive to store ahead of shift, ready to start work at your rostered time
  4. Ensuring all stock counts are completed regularly and you adhere to Health & Safety policy
  5. Regular update and feedback meetings with your Manager and Buying team, suggesting alternative cloths and provide feedback through customers’ comments
  6. Accountable for the full MTM fabric introduction, measurements, garment trial, alteration, order entry, after sales service and customer collections
  7. Thorough knowledge of ready to wear and MTM products as to inspire customers' trust especially with regards to providing technical competency in MTM and styling advice
  8. Be responsible for communication to customers and regional store teams on all MTM products
  9. Update Manager on on-going basis on MTM business, training requirements and other opportunities
  10. Take ownership for weekly and bi-annual stock takes and follow up on any discrepancies
  11. Customer collections to be managed through pushing the completed orders weekly and updating on overall plan to drive trade in Savile Row

KPIs

  1. Personal Sales Targets
  2. Department Targets
  3. Customer Data Capture (CDC)
  4. Average Transaction Value (ATV)
  5. Units per Transaction (UPT)
  6. Customer Relationship Management (CRM or Clienteling)
  7. Stock Management of final fittings orders vs. completed order

Requirements

  1. Ideally 1 year’s retail or sales experience, preferably in the luxury industry
  2. Have a basic understanding of selling principles and customer service
  3. Confident to approach and interact with customers
  4. Experience working with tailoring or ability to outfit build and style (ATV)
  5. To have a basic understanding of alterations and Made to Measure

Please send your CV and accompanying cover letter explaining why you are the right person for us to careers@gievesandhawkes.com