Careers

Gieves & Hawkes are always looking to add passionate, talented individuals to our team and we value expertise that allows us to offer customers a unique experience.

Whether you are an expert in your chosen field or are looking to embark on a career in luxury fashion, we provide outstanding training, an excellent working environment and the opportunity to reach for your goals.

If you are interested in any of the vacancies listed below or want to work for Gieves & Hawkes, please email our HR Department with a covering letter and your CV. Full job descriptions are available on request.

Chester

Brand Summary: With three Royal Warrants to our name and 250 years of trading, Gieves and Hawkes, maintains its position at the heart of English tailoring. Both Thomas Hawkes and James Gieve were quintessential English gentleman who understood the needs of international travellers and explorers. They dressed with style, dignity, confidence and charm. They were curators of the finest things in life, set high standards of artisan craftsmanship and quality. They were maverick and risk takers. Men who enjoyed life. Men who looked further then the shores of England. These values remain true to the heritage and quality of the brand’s ethos. Gieves & Hawkes has counted every British Monarch since George III among an esteemed list of patrons. and is honoured to serve several other Royal households around the world along with statesmen, business leaders, sports legends and global stars of stage and screen.

Overview of Role: To represent Gieves and Hawkes with integrity and professionalism, continuously seeking ways to surprise and delight the Client. The Sales Associate is a vital role, supporting the ongoing success of the brand. This individual will be adept at providing exceptional customer care, clear and considerate communication, a deep understanding of men’s tailoring, and will possess a natural flair to sell. We seek someone who has previously worked in luxury retail within men’s tailoring and has the confidence and demeanour to look after our Clients knowledgeably and professionally, often under pressure to deliver within short timeframes and/or high expectations.

Key Responsibilities

Communication
Customer Service
Sales

Essential Skills

Exceptional fitting/tailoring skills
Confident and eloquent communicator
Positive attitude
Outstanding relationship-building skills

Please send your CV and accompanying cover letter explaining why you are the right person for us to careers@gievesandhawkes.com

Location: Chester

Brand Summary: With three Royal Warrants to our name and 250 years of trading, Gieves and Hawkes, maintains its position at the heart of English tailoring. Both Thomas Hawkes and James Gieve were quintessential English gentleman who understood the needs of international travellers and explorers. They dressed with style, dignity, confidence and charm. They were curators of the finest things in life, set high standards of artisan craftsmanship and quality. They were maverick and risk takers. Men who enjoyed life. Men who looked further than the shores of England. These values remain true to the heritage and quality of the brand’s ethos. Gieves & Hawkes has counted every British Monarch since George III among an esteemed list of patrons. and is honoured to serve several other Royal households around the world along with statesmen, business leaders, sports legends and global stars of stage and screen.

Overview of Role:

The Assistant Store Manager is an integral role for our Chester store, supporting the team to deliver exceptional service. The individual will support the Store Manager in exceeding annual retail sales budget and deputising in the Store Managers absence. The individual will also ensure retail customers receive an excellent level of customer service in line with Brand ethos. We seek someone who has previously worked in a front of house role, perhaps in a hotel or luxury retail, and has the confidence and demeanour to look after our Clients knowledgeably and professionally, often under pressure to deliver within short timeframes and/or high expectations.

Key Responsibilities

Communication
Customer Service
Retail Operations
Leadership

Essential Skills

Manging a similar retail store
5 years retail experience
2 years people management experience
Outstanding Organisational skills

Please send your CV and accompanying cover letter explaining why you are the right person for us to careers@gievesandhawkes.com

Location: Chester

Main Purpose: To oversee and take full responsibility for the day to day running of the business. To build a team who represents the brand and the brands values. To ensure excellent customer service is given at all times. To increase the companies database and sales year on year, to oversee all the operations, procedures and policies are maintained ensuring all deadlines are kept.

Financial Targets:

To ensure the Ready to wear and Made to Measure departments meet their weekly, monthly and annual budgets and targets.

To ensure monthly financial and KPI`s targets are set for all team members, which are realistic for the hours worked and in keeping to the stores budgets.

To arrange store meetings to discuss sales, KPI`s, training needs, company policies and procedures and store operations regularly.

To ensure all financial reports are completed on time and reported correctly back to head office within timescales set.

To ensure the bottom line of the business is looked after, by good stock management, unnecessary over spending, good management of costs and spending with suppliers and tailors and ensuring staffing levels are maintained all within budgets set by the company.

To look for new opportunities to build the brands trade and sales going forward by networking and working with other brands, hotels and events.

To report on a weekly basis back to the Director on sales, trade and staffing matters.

Team Management

To ensure all staff are well dressed and portray the appropriate company image incorporating the brand values at all times.

To ensure all clothing allowance spends to complete within timeframes set and appropriate to the brand image and values.

To set training plans with realistic objectives and timeframes for all staff members to ensure everyone has a progression plan within the brand.

To work with the team to build a good working environment with good team communication skills.

To ensure all team members receive product knowledge training on a regular basis and ensure all new stock is covered within this training as it is delivered.

To work and train the team to seek out opportunities to up sale from ready to wear to Made to Measure •

To maintain a close working relationship with the Human Resources Manager and Human Resources department.

Customer Service

To set customer service standards and guidelines throughout the store and ensure these are implemented.

To ensure the set levels of customer service are maintained within the store to ensure all customers receive a good experience at all times.

To ensure any customer complaints for the store are investigated and the customer is replied to within 48 hours of receiving the complaint.

To build a database which the brand can use to continue building communication and rapport with our customers.

Tailoring

To ensure all tailoring services expectations are met by the team to ensure the customers experience given by the tailoring departments exceed the service expected.

To ensure all work in progress reports for the tailoring department tally to the orders taken and the deposits taken within the brands till system.

To drive efficiencies in the use of internal and external tailors.

To improve processes in place for alteration and tailoring services including costings and turnarounds

To ensure communication between the tailoring departments and the customer is upheld throughout the procedure of their garment being made, as well as an aftercare service.

To ensure that all external suppliers within our tailoring business deliver within the set timescales to ensure all the customer expectations for delivery dates are met within the correct timeframe.

Stock Management and Security

To ensure the store is opened and securely closed and alarmed each day.

To ensure all the stock control operational procedures are carried out in store as set in the brand policies.

To review stock control processes to aim in reducing negatives, increase efficiencies across the store and exceed the pass rate within the quarterly stocktakes.

To organise and implement the quarterly stocktakes with the team.

To ensure all team members receive product knowledge training on a regular basis and ensure all new stock is covered within this training as it is delivered.

To oversee all purchasing for all stock takes, stationary, hospitality and petty cash items.

To oversee and keep control of all discounted items and stock goodwill gifting.

To ensure the security cameras are frequently checked in store to ensure there are in a good working order.

To ensure random bag checks are carried out within the store for any staff and store visitors.

To work with the Brand Stock Controller to improve all processes and procedures in areas of stock control and security within the store.

Health and Safety

To ensure the store complies with all health and safety polices to ensure the safety of all staff, visitors and customers.

To ensure daily front of house as well as back of house walks are carried out to meet all health and safety requirements and ensure all fire routes are kept clear at all times.

To ensure a monthly health and safety checklist is completed including alarm checks and emergency lighting and reported back to head office and recorded within a health and safety folder.

Required Experience

Managing a similar retail store.

10 years retail experience

5 years people management experience.

Personal Skills

Leadership

Motivator

Hardworking

Attention to detail

Customer service

Please send your CV and accompanying cover letter explaining why you are the right person for us to careers@gievesandhawkes.com

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Welcome To Gieves & Hawkes

Welcome To
Gieves & Hawkes

Careers