Returns

Payments

We accept the following forms of payment for online payments:

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Visa

Mastercard

Maestro

American Express

Cancelling an Existing Order

We endeavour to process all orders within 5 working days of an order being placed so it is sometimes not possible for us to stop an order being delivered that has already been despatched.

Should this happen then is the responsibility of the customer to ensure that the goods are returned within the guidelines below.

Should you wish to cancel an order or have any further enquiries please contact our Customer Services team +44 (0) 207 434 2001 or email Customer Services

Returning an Order

If you wish to return a full price item for any reason within 30 days of purchase, please return to:

Gieves & Hawkes | Unit K1, Abbey Farm Commercial Park, Southwell Road | Horsham St Faith | NR10 3JU


Returns outside of the 30 day period may be accepted only at our discretion but will only be refunded as credit in the form of a promotion code that will be redeemable online only.


All goods are to be returned unused, in their original packaging with all labels and garment tags still attached. Any garments returned in an unsellable state will be returned to the customer and the refund will not be processed. This does not affect your right to return faulty goods.


It is the responsibility of the customer to pay for all carriage and costs incurred when returning goods. We would recommend that you return the goods with a delivery service that insures you for the full value of the goods as Gieves & Hawkes cannot take responsibility for any items lost without proof of delivery.


We will only refund the value of the goods returned, no carriage will be refunded unless previously agreed by a member of our Customer Services team via email. Refunds can only be issued to the card used to purchase the goods and will be refunded within 5 days of receipt of return during non-sale periods.

Returning a Sale Order

If you wish to return a sale price item for any reason, you must return the goods within 15 days of the date we email confirmation of shipment to:

Gieves & Hawkes | Unit K1, Abbey Farm Commercial Park, Southwell Road | Horsham St Faith | NR10 3JU


Returns outside of the 15 day period may be accepted only at our discretion but will only be refunded as credit in the form of a promotion code that will be redeemable online only.


All goods are to be returned unused, in their original packaging with all labels and garment tags still attached. Any garments returned in an unsellable state will be returned to the customer and the refund will not be processed. This does not affect your right to return faulty goods.


It is the responsibility of the customer to pay for all carriage and costs incurred when returning goods. We would recommend that you return the goods with a delivery service that insures you for the full value of the goods as Gieves & Hawkes cannot take responsibility for any items lost without proof of delivery.


We will only refund the value of the goods returned, no carriage will be refunded unless previously agreed by a member of our Customer Services team via email. Refunds can only be issued to the card used to purchase the goods and will be refunded within 5 days of receipt of return during non-sale periods and 10 working days during sale period. It can take up to 10 working days for your bank to complete a refund and can vary between card issuers; we are unable to affect this.

Returning a Click & Collect Order

If you wish to return or exchange your Click-and-Collect order you may do so by returning the package to the store from which you collected it, or by sending it to our warehouse:

Gieves & Hawkes | Unit K1, Abbey Farm Commercial Park, Southwell Road | Horsham St Faith | NR10 3JU


NB: Click-and-Collect orders returned direct to the warehouse must be mailed at the customers’ expense and shipping costs will not be refunded.


Full price orders must be returned within 30 days and sale or outlet orders within 15 days. Any returns outside of this period may be accepted at our discretion.

Exchanges

If you wish to exchange an item please contact Customer Services by emailing customerservices@gievesandhawkes.com. We can assist you with alternative sizes, colours and let you know availability of the newly required product.

You will be asked to return the unwanted item with a note stating the new size or colour required. We are unable to despatch the required item until we have received the product you wish to return and will only exchange goods at the value paid at point of purchase.


All exchanges should be returned to us within 30 days from the date that we email confirmation of shipment.


At this point we are unable to action online exchanges within any of our retail stores.


All exchanged goods are to be returned unused in their original packaging with all labels and garment tags still attached. Any garments returned in an unsellable state will be returned to the customer and the exchange will not be processed. This does not affect your right to return faulty goods.


It is the responsibility of the customer to pay for all carriage and costs incurred when returning goods for exchange but we will not charge additional delivery on the shipping of the new product within the EU. If you are based outside the EU it is the customer's responsibility to pay any duties, taxes or brokerage fees on the delivery.


During sale periods we are not able to hold items for exchange so would suggest that if you wish to purchase an alternative size or colour you purchase this online while it is available and then return the unwanted item within the guidelines explained in our "Returning a Sale item" section.


None of the above terms affect you statutory rights or your rights under Consumer Protection Regulations.

Contact Us

For any further information, please email customerservices@gievesandhawkes.com