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Returns

Payments

We accept the following forms of payment for online orders:

  • Switch
  • Visa
  • Mastercard
  • Maestro
  • American Express

Returns

All purchases are subject to our comprehensive returns policy.

Cancelling an existing order

We endeavour to process all orders within 5 working days of an order being placed so it is sometimes not possible for us to stop an order being delivered that has already been despatched. Should this happen then is the responsibility of the customer to ensure that the goods are returned within the guidelines below. Should you wish to cancel an order or have any further enquiries please contact our Customer Services team +44 (0) 207 434 2001 or email Customer Services

Returning an Order

Should you wish to return a full price item for any reason we would ask that you email Customer Services for instructions and support.

At this point we are unable to accept online returns to any of our retail stores.

Returns outside of the 30 day period may be accepted at our discretion but will only be refunded as credit in the form of a promotion code that will only be redeemable online (not in store).

All goods are to be returned unused in their original packaging with all labels and garment tags still attached. Any garments returned in an unsellable state will be returned to the customer and the refund will not be processed. This does not affect your right to return faulty goods.

It is the responsibility of the customer to pay for all carriage and costs incurred when returning goods. We would recommend that you return the goods with a delivery service that insures you for the full value of the goods as Gieves & Hawkes cannot take responsibility for any items lost without proof of delivery.

We will only refund the value of the goods returned, no carriage will be refunded unless previously agreed by a member of our Customer Services team via email. Refunds can only be issued to the card used to purchase the goods and will be refunded within 5 days of receipt of return during non-sale periods.

Returning a Sale Order

Should you wish to return a sale/markdown item for any reason we would ask that the goods are returned to us within 15 days from the date that we email confirmation of shipment.

Please contact Customer Services for instructions and support.

At this point we are unable to accept online returns to any of our retail stores.

Returns outside of the 15 day period may be accepted at our discretion but will only be refunded as credit in the form of a promotion code that will only be redeemable online (not in store).

All goods are to be returned unused in their original packaging with all labels and garment tags still attached. Any garments returned in an unsellable state will be returned to the customer and the refund will not be processed. This does not affect your right to return faulty goods.

It is the responsibility of the customer to pay for all carriage and costs incurred when returning goods. We would recommend that you return the goods with a delivery service that insures you for the full value of the goods as Gieves & Hawkes cannot take responsibility for any items lost without proof of delivery.

We will only refund the value of the goods returned, no carriage will be refunded unless previously agreed by a member of our Customer Services team via email. Refunds can only be issued to the card used to purchase the goods and will be refunded within 5 working days of receipt of return and 10 working days during sale period. It can take up to 10 working days for your bank to complete a refund and can vary between card issuers; we are unable to affect this.

Exchanges

If you wish to exchange a purchase for an alternative size or colour please contact our Customer Services team +44 (0) 207 434 2001 or email Customer Services in the first instance, they will confirm if the newly required product is available.

You will be asked to return the unwanted item with a note stating the new size or colour required. We are unable to despatch the required item until we have received the product you wish to return and will only exchange goods at the value paid at point of purchase.

All exchanges should be returned to us within 30 days from the date that we email confirmation of shipment.

At this point we are unable to action online exchanges within any of our retail stores.

All exchanged goods are to be returned unused in their original packaging with all labels and garment tags still attached. Any garments returned in an unsellable state will be returned to the customer and the exchange will not be processed. This does not affect your right to return faulty goods.

It is the responsibility of the customer to pay for all carriage and costs incurred when returning goods for exchange but we will not charge additional delivery on the shipping of the new product within the EU. If you are based outside the EU it is the customer’s responsibility to pay any duties, taxes or brokerage fees on the delivery.

We would recommend that you return the goods with a delivery service that insures you for the full value of the goods as Gieves & Hawkes cannot take responsibility for any items lost without proof of delivery.

During sale periods we are not able to hold items for exchange so would suggest that if you wish to purchase an alternative size or colour you purchase this online while it is available and then return the unwanted item within the guidelines explained in our “Returning a Sale item” section.

None of the above terms affect you statutory rights or your rights under Consumer Protection Regulations. Please see our Terms & Conditions.

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