RETURNS INFORMATION 

 

At Gieves & Hawkes, we want you to be completely satisfied with your purchase. If you are not happy with your order, here’s what you need to know about returns, exchanges, and shipping. Refunds cover the value of returned items only and are issued to the original payment method, typically within 5–7 working days of receipt, depending on your bank.

 

UK Returns

How to Return:
Send your return to our UK warehouse:
Gieves & Hawkes Warehouse E-comm
Unit J 7–8, Abbey Farm Commercial Park
Southwell Road, NR10 3JU
Horsham St. Faith, United Kingdom
Tel: +44 333 996 3740
Reference: Please include your order number
 
Return Eligibility
  • Full-price items: return within 28 days of purchase
  • Sale items: return within 14 days of purchase
  • Items must be unused, in original packaging (including suit bags and hangers), with all labels attached
  • Unsellable items will be returned without a refund
 
Return Shipping
You may use your own courier. All shipping costs are your responsibility. We strongly recommend using a tracked and insured service, as we cannot issue a refund for items lost in transit without proof of delivery. 
 

International Returns

How to Return
  • International returns can be arranged using our self-service returns portal. { Return Portal }
  • Alternatively, if you require assistance, please contact Customer Care at customercare@gievesandhawkes.com.
  • A handling fee will be deducted from your refund when using the provided return label or portal.
 
Return Eligibility
  • Full-price items: return within 28 days of purchase
  • Sale items: return within 14 days of purchase
  • Items must be unused, in original packaging (including suit bags and hangers), with all labels attached
  • Unsellable items will be returned without a refund

Exceptions
Personalised, custom, or altered items cannot be returned unless faulty
 
Canada Only
In the event of a return, a full refund of any duties and taxes paid at checkout will be issued in addition to the cost of the returned items.
 

Faulty Goods / Reclamation

Goods are considered faulty if they are received damaged or if a manufacturing defect occurs within 12 months of purchase.
If you receive a faulty item, please return it for inspection. You may use the pre-printed return form and label included in your parcel. If the label is not available, contact Customer Care at customercare@gievesandhawkes.com for assistance.
Items that have been worn or used beyond trying on cannot be accepted as faulty.

Cancellations

If you wish to cancel an order prior to dispatch, contact customercare@gievesandhawkes.com.
While we will make every effort to accommodate your request, cancellation cannot be guaranteed once an order has been placed.

Exchanges

Direct exchanges are not offered. To request a different size, colour, or style, return the original item and place a new order.

Click & Collect

Please note that Gieves & Hawkes does not offer a Click & Collect service.
For advice or assistance with returning an order, or any delivery queries, contact customercare@gievesandhawkes.com.