Returning an Order
If you wish to return a full price item for any reason within 28 days of purchase, please kindly contact us first at email@example.com
We will ask you to send your order back to Gieves & Hawkes Military Department, 1 Savile Row. London W1S 3JR
All goods are to be returned unused, in their original packaging with all labels and garment tags still attached. Any garments returned in an unsellable state will be returned to the customer and the refund will not be processed. This does not affect your right to return faulty goods.
It is the responsibility of the customer to pay for all carriage and costs incurred when returning goods. We would recommend that you return the goods with a delivery service that insures you for the full value of the goods as Gieves & Hawkes cannot take responsibility for any items lost without proof of delivery.
We will only refund the value of the goods returned, no carriage will be refunded unless previously agreed by a member of our Customer Services team via email. Refunds can only be issued to the card used to purchase the goods and will be refunded within 5 days of receipt of return during non-sale periods.