FisherDouble Faced Archive Logo Silk Pocket Square Navy

Delivery

[tabs]

[tab=Ready to Wear]

Order Cut-Off & Dispatch
Orders placed before 2PM (GMT/BST) Monday to Friday will be processed and dispatched the same day. Orders placed on weekends or UK bank holidays will be processed on the next working day.

Delivery times may be extended during sale periods.

Country	Delivery time	Cost
Mainland UK & Northern Ireland	1–2 working days	£8.95 (Free over £350) (longer during sale periods)
Highlands & Islands	2–4 working days	£19.95
Rest of World	3–5 working days	£45.00
United States	1–3 working days	$8 (Free over $470)
Europe	1–3 working days	€10 (Free over €250)
Australia	3–4 working days	A$20 (Free over A$220)
Canada	3–4 working days	CA$30 (Free over CA$300)
Hong Kong	2–4 working days	HK$60 (Free over HK$2,200)
Japan	3–4 working days	¥1,750 (Free over ¥44,000)
South Korea	3–4 working days	₩16,996 (Free over ₩420,000)
Malaysia	3–4 working days	RM60 (Free over RM1,500)
Mexico	3–4 working days	MX$250 (Free over MX$5,900)
New Zealand	3–4 working days	NZ$20 (Free over NZ$500)
Norway	1–3 working days	kr100 (Free over kr2,900)
Saudi Arabia	2–3 working days	﷼40 (Free over ﷼1,300)
Singapore	2–3 working days	S$10 (Free over S$380)
Switzerland	1–2 working days	CHF 10 (Free over CHF 80)
Taiwan	3–4 working days	NT$450 (Free over NT$11,000)
United Arab Emirates	2–3 working days	د.إ40 (Free over د.إ1,300)

[tab=Military]

For all military and BFPO orders, please contact military@gievesandhawkes.com for guidance on delivery and returns.

BFPO information

All military orders can be shipped via the British Forces Post Office (BFPO). Delivery times and processes may vary depending on location and service requirements.

For delivery costs and estimated timeframes, please refer to the Delivery Information section.

Address format

To send items via BFPO, please use the following format:

• Name: Service number, rank or title, and full name
• Address: Unit, regiment, or HM Ship
• Company: Operation (if deployed)
• City: BFPO number

For family members:

• Name of dependent: c/o service number, rank, and full name

For non-service personnel:

• Include staff number (if available), followed by full name

[tab=Taxes & Duties]

All international orders are shipped on a Delivered Duty Paid (DDP) basis. This means duties, taxes, and administrative fees are included at checkout, ensuring no additional charges on delivery.

Learn more about Delivered Duty Paid (DDP).

Prices may vary by country to reflect local duties and fees.

United States: All orders shipped from the UK require full customs clearance, with duties and fees applied regardless of order value.

[/tabs]

Returns

At Gieves & Hawkes, we want you to be completely satisfied with your purchase. If you are not happy with your order, here's what you need to know about returns, exchanges, and shipping. Refunds cover the value of returned items only and are issued to the original payment method, typically within 5–7 working days of receipt, depending on your bank.

[tabs]

[tab=UK Returns]

How to return

Send your return to our UK warehouse:

Gieves & Hawkes Warehouse E-comm
Unit J 7–8, Abbey Farm Commercial Park
Southwell Road, NR10 3JU
Horsham St. Faith, United Kingdom
Tel: +44 333 996 3740

Reference: please include your order number.

Return eligibility

• Full-price items: return within 28 days of purchase
• Sale items: return within 14 days of purchase
• Items must be unused, in original packaging (including suit bags and hangers), with all labels attached
• Unsellable items will be returned without a refund

Return shipping

You may use your own courier. All shipping costs are your responsibility. We strongly recommend using a tracked and insured service, as we cannot issue a refund for items lost in transit without proof of delivery.

[tab=International Returns]

How to return

• International returns can be arranged using our self-service returns portal: Returns Portal.
• Alternatively, if you require assistance, please contact Customer Care at customercare@gievesandhawkes.com.
• A handling fee will be deducted from your refund when using the provided return label or portal.

Return eligibility

• Full-price items: return within 28 days of purchase
• Sale items: return within 14 days of purchase
• Items must be unused, in original packaging (including suit bags and hangers), with all labels attached
• Unsellable items will be returned without a refund

Exceptions

Personalised, custom, or altered items cannot be returned unless faulty.

Canada only

In the event of a return, a full refund of any duties and taxes paid at checkout will be issued in addition to the cost of the returned items.

[/tabs]

Faulty goods / reclamation

Goods are considered faulty if they are received damaged or if a manufacturing defect occurs within 12 months of purchase.

If you receive a faulty item, please return it for inspection. You may use the pre-printed return form and label included in your parcel. If the label is not available, contact Customer Care at customercare@gievesandhawkes.com for assistance.

Items that have been worn or used beyond trying on cannot be accepted as faulty.

Cancellations

If you wish to cancel an order prior to dispatch, contact customercare@gievesandhawkes.com.

While we will make every effort to accommodate your request, cancellation cannot be guaranteed once an order has been placed.

Exchanges

Direct exchanges are not offered. To request a different size, colour, or style, return the original item and place a new order.

Click & Collect

Please note that Gieves & Hawkes does not offer a Click & Collect service.

For advice or assistance with returning an order, or any delivery queries, contact customercare@gievesandhawkes.com.