Delivery

Ready to Wear

Order Cut-Off & Dispatch
Orders placed before 2PM (GMT/BST) Monday to Friday will be processed and dispatched the same day. Orders placed on weekends or UK bank holidays will be processed on the next working day.

Delivery times may be extended during sale periods.

Military 

For all military and BFPO orders, please contact military@gievesandhawkes.com for guidance on delivery and returns.

BFPO Information

All military orders can be shipped via the British Forces Post Office (BFPO). Delivery times and processes may vary depending on location and service requirements.

For delivery costs and estimated timeframes, please refer to the Delivery Information section.

Address Format
To send items via BFPO, please use the following format:

• Name: Service number, rank or title, and full name
• Address: Unit, regiment, or HM Ship
• Company: Operation (if deployed)
• City: BFPO number

For family members:

• Name of dependent: c/o service number, rank, and full name

For non-service personnel:

• Include staff number (if available), followed by full name

Taxes & Duties

All international orders are shipped on a Delivered Duty Paid (DDP) basis. This means duties, taxes, and administrative fees are included at checkout, ensuring no additional charges on delivery.

Learn more about DDP here: [Delivered Duty Paid (DDP) – DHL].

Prices may vary by country to reflect local duties and fees.

United States: All orders shipped from the UK require full customs clearance, with duties and fees applied regardless of order value.

Returns

RETURNS INFORMATION 

At Gieves & Hawkes, we want you to be completely satisfied with your purchase. If you are not happy with your order, here’s what you need to know about returns, exchanges, and shipping. Refunds cover the value of returned items only and are issued to the original payment method, typically within 5–7 working days of receipt, depending on your bank.

UK Returns

• Full-price items: return within 28 days of purchase
• Sale items: return within 14 days of purchase
• Items must be unused, in original packaging (including suit bags and hangers), with all labels attached
• Unsellable items will be returned without a refund

International Returns

• International returns can be arranged using our self-service returns portal. { Return Portal }
• Alternatively, if you require assistance, please contact Customer Care at customercare@gievesandhawkes.com.
• A handling fee will be deducted from your refund when using the provided return label or portal.

• Full-price items: return within 28 days of purchase
• Sale items: return within 14 days of purchase
• Items must be unused, in original packaging (including suit bags and hangers), with all labels attached
• Unsellable items will be returned without a refund

Faulty Goods / Reclamation

Cancellations

Exchanges

Click & Collect