GarrowWax Cotton Field Jacket

Delivery

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Order Cut-Off & Dispatch
Orders placed before 2PM (GMT/BST) Monday to Friday will be processed and dispatched the same day. Orders placed on weekends or UK bank holidays will be processed on the next working day.

Delivery times may be extended during sale periods.

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For all military and BFPO orders, please contact military@gievesandhawkes.com for guidance on delivery and returns.

BFPO information

All military orders can be shipped via the British Forces Post Office (BFPO). Delivery times and processes may vary depending on location and service requirements.

For delivery costs and estimated timeframes, please refer to the Delivery Information section.

Address format

To send items via BFPO, please use the following format:

• Name: Service number, rank or title, and full name
• Address: Unit, regiment, or HM Ship
• Company: Operation (if deployed)
• City: BFPO number

For family members:

• Name of dependent: c/o service number, rank, and full name

For non-service personnel:

• Include staff number (if available), followed by full name

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All international orders are shipped on a Delivered Duty Paid (DDP) basis. This means duties, taxes, and administrative fees are included at checkout, ensuring no additional charges on delivery.

Learn more about Delivered Duty Paid (DDP).

Prices may vary by country to reflect local duties and fees.

United States: All orders shipped from the UK require full customs clearance, with duties and fees applied regardless of order value.

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Returns

At Gieves & Hawkes, we want you to be completely satisfied with your purchase. If you are not happy with your order, here's what you need to know about returns, exchanges, and shipping. Refunds cover the value of returned items only and are issued to the original payment method, typically within 5–7 working days of receipt, depending on your bank.

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How to return

You are now able to use our Return Portal for all your online returns. Please use this link - 

Returns Portal

Please include your order shipping note in your return parcel for reference.

Return Fee

All returns are subject to a fee of £4.95, which will be deducted from your refund. 

Return eligibility

• Full-price items: return within 28 days of purchase
• Sale items: return within 14 days of purchase
• Items must be unused, in original packaging (including suit bags and hangers), with all labels attached
• Unsellable items or late returns (without prior contact) will be returned without a refund

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How to return

• International returns can be arranged using our self-service returns portal: Returns Portal.
  
• A handling fee will be deducted from your refund when using the provided return label or portal.
  

Return eligibility

• Full-price items: return within 28 days of purchase
• Sale items: return within 14 days of purchase
• Items must be unused, in original packaging (including suit bags and hangers), with all labels attached
• Unsellable items will be returned without a refund

Exceptions

Personalised, custom, or altered items cannot be returned unless faulty.

Canada only

In the event of a return, a full refund of any duties and taxes paid at checkout will be issued in addition to the cost of the returned items.

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Faulty goods / reclamation

Goods are considered faulty if they are received damaged or if a manufacturing defect occurs within 12 months of purchase.

If you receive a faulty item, please return it for inspection. You may use the pre-printed return form and label included in your parcel. If the label is not available, contact Customer Care at customercare@gievesandhawkes.com for assistance.

Items that have been worn or used beyond trying on cannot be accepted as faulty.

Cancellations

If you wish to cancel an order prior to dispatch, contact customercare@gievesandhawkes.com.

While we will make every effort to accommodate your request, cancellation cannot be guaranteed once an order has been placed.

Exchanges

Direct exchanges are not offered. To request a different size, colour, or style, return the original item and place a new order.

Click & Collect

Please note that Gieves & Hawkes does not offer a Click & Collect service.

For advice or assistance with returning an order, or any delivery queries, contact customercare@gievesandhawkes.com.